Smartiflix: manage and renew your subscription

This site has no customer portal: everything about your subscription goes through our team on WhatsApp, 7 days a week. If you can, message us from the number you ordered with.

Renewal and upgrades: each plan is paid once for its term (1, 3, 6 or 12 months, for 1 to 4 devices) and doesn't renew automatically: renewing is a new order. To renew, or to move to more devices or a longer term, message us on WhatsApp with the email you used for your order.

Lost login or forgotten password: your login details (Xtream Codes URL, username and password, plus M3U and EPG links) were sent by email after payment; check your spam folder. Can't find them, or the service stopped working? Message us on WhatsApp with your username (never your password): the team helps you get back in.

Refunds: there is no refund once your account is activated. You get a full refund if your order can't be delivered, and a refund or replacement if the login is wrong or won't activate, reported within 48 hours of purchase, with a description and screenshots. Contact the team on WhatsApp first so they can try to fix it. See our refund policy.

Setting up a new device: Install the player on as many devices as you like; the plan sets how many can watch at the same time. Our IPTV setup guide names a player for each device.

Sharing: Smartiflix's terms don't allow sharing your login or reselling the service, and the service is for people 18 or older.