For a trial question, a new order, a renewal or a question about your order, message us on WhatsApp: the team is there 7 days a week.
A helpful human is one message away.
WhatsApp is our only contact channel: trial questions, ordering, setup, troubleshooting, renewals and questions about your order. If you can, tell us your device and your plan.
Message us on WhatsAppEvery day of the week
Support is on WhatsApp, 7 days a week.
Device help
Practical help for setup, playback and account questions, step by step.
What to send
Your username (never your password), your device, your player app and a screenshot of any error.
Give the right details once so the team can help faster: pick a topic and your device, then describe what you need. Your message opens in WhatsApp, and you talk with the team directly.
Re-type your login by hand with no space before or after, refresh the playlist, restart the app, the device and your router, and use a wired connection if you can. If one channel still stutters, lower it to HD and tell us which one.
Read the FAQ →Our guide covers Smartiflix on Fire TV Stick, Android, Apple devices, Samsung and LG Smart TVs, MAG boxes and computers, with the players for each. Most devices take about 5 minutes.
The setup guide →Smartiflix publishes no free trial: on WhatsApp, ask the team whether a trial is available and on what conditions, with your device and the app you use.
About trials →Send us its name on WhatsApp before you order. Plans run 1, 3, 6 or 12 months for 1 to 4 devices, from $14, paid once.
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