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Smartiflix Terms of Service

Last updated: October 29, 2026

These terms of service apply to your use of this website (smartiflixs.com), to Smartiflix subscriptions and any trial our team may offer, and to the help our team gives you. By ordering a plan or asking for a trial, you agree to the terms below; if you don't agree, please don't use the service. To see how we handle your personal data, read our privacy policy.

1. The service

Smartiflix provides access to an IPTV streaming service that delivers live TV channels, sports and on-demand movies and series via the internet, for viewers in the USA, the UK, Canada and Europe. Availability, content, supported features and device compatibility can vary by location. Access is sold as a subscription, with your login (Xtream Codes URL, username and password, plus M3U and EPG links) delivered by email.

Smartiflix has no app of its own: you watch in a standard IPTV player app, such as IPTV Smarters Pro or TiviMate, or through a MAG portal, on your own device. Third-party player apps are made by their own developers, under their own terms, and contain no channels of their own. Our IPTV setup guide and our team help you set one up.

2. Eligibility

You must be at least 18 years old to buy a subscription or ask for a trial. By ordering, you confirm that you meet this requirement.

3. Plans and prices

Subscriptions are sold as one-time payments for fixed durations of 1, 3, 6 or 12 months, for 1 to 4 connections (devices watching at the same time). Device limits are enforced based on the plan you choose. Every plan includes the same live channels, on-demand library and features; the plans differ only by length and number of connections. The 12-month plans currently include 30 bonus days; this offer can change.

Prices are in US dollars and are shown on our prices and plans page. The price that applies is the one our team confirms when you order, and it covers the whole term of the plan. We may change prices for new subscriptions.

4. Trials

Smartiflix doesn't publish a free trial. You can ask our team on WhatsApp whether a trial is available and on what conditions; any trial is offered at the team's discretion, on the conditions it gives you. The 1-month plan is a paid plan, not a trial. Abuse of trials (several requests from the same person or household) may lead to a trial or the service being refused. See our free trial page.

5. Ordering, payment and delivery of your login

You order on WhatsApp: you tell our team which plan you want, and the team confirms the plan, the total and the payment options available for your order. Once your payment is confirmed, your login details are sent to the email address you gave us, and your subscription begins when they are delivered. We don't promise a delivery time.

Please give an email address you check, and look in your spam or junk folder if your login doesn't arrive. The service is delivered digitally only: nothing is shipped to you. Never send your full card details in a WhatsApp chat.

6. Term and renewal

Your plan runs for the term you paid for. Subscriptions do not auto-renew. To renew, you place a new order with our team on WhatsApp, at the prices in force at that time; if you don't, your plan simply ends.

7. Refunds

Refund eligibility is governed by our refund policy: there is no refund once your account is activated; you get a full refund if your order can't be delivered; and you can ask for a refund or a replacement if your login is wrong or won't activate, reported within 48 hours of purchase with a description and screenshots.

8. Acceptable use

Your subscription is for private, non-commercial use within your household, on the number of connections your plan covers. You agree not to:

  • share your login with people outside your household;
  • resell, sublicense or redistribute access to the service;
  • use the service on more devices at the same time than your plan covers;
  • record or rebroadcast what you watch for redistribution, or show the service in a public or commercial place;
  • use the service for any unlawful purpose;
  • try to reverse-engineer, copy or replicate the service's streaming infrastructure;
  • use automated tools to access or scrape the service.

If these rules are broken, we may suspend or end your access to the service (see section 13, "Suspension and termination").

9. Content and availability

The service gives access to a large library of live and on-demand content. Channel availability may vary because of broadcast rights, technical issues or third-party licensing changes, and the channel list and on-demand library can change over time. We don't guarantee uninterrupted access to any particular channel, program or event at all times.

Picture quality depends on the stream, the app, your device and your internet connection; HD, Full HD and 4K are available on supported channels and titles. Maintenance or technical problems may briefly interrupt the service; if you have a problem, message our team on WhatsApp so we can help.

10. Devices, apps and internet connection

You are responsible for your own equipment, your internet connection and its costs, and for installing a compatible player app. Some third-party player apps are paid apps, or are activated with your device's MAC address for a fee paid to their own makers; those costs are not part of a Smartiflix plan. For Roku, Chromecast and MAG boxes, ask our team to confirm your exact device before paying.

11. Intellectual property

All content streamed through the service is owned by the respective rights holders; Smartiflix does not claim ownership of streamed content. Recording or redistributing streamed content is prohibited. The Smartiflix name, logo and the content of this website belong to Smartiflix. If you believe content infringes your rights, see our DMCA page.

12. Disclaimer of warranties

The service is provided "as is", without any warranty of any kind. We don't guarantee that the service will be error-free or uninterrupted, or that it will meet your specific requirements.

13. Suspension and termination

We may suspend or end your access if you break these terms, in particular by sharing your login outside your household or reselling access. You can stop using the service at any time; your plan then simply ends at the end of the term you paid for.

14. Limitation of liability

To the maximum extent permitted by law, Smartiflix is not liable for any indirect, incidental or consequential damages arising from your use of the service, including problems caused by your equipment, your app or your internet connection, or a channel or program becoming unavailable. Nothing in these terms limits rights you have under the law that can't be excluded.

15. Changes to these terms

We may update these terms at any time. When we do, we change the "last updated" date at the top of this page. Continued use of the service after a change means you accept the new terms; if you don't accept a change, don't renew your subscription and stop using the service.

16. Complaints and your legal rights

If you have a complaint, message our team on WhatsApp first so we can try to resolve it. These terms don't affect any consumer rights you have under the law where you live.

17. Contact

For any question about these terms, use our contact page to reach the team on WhatsApp.