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Smartiflix
Legal

Smartiflix Refund Policy

Last updated: October 29, 2026

This policy explains when a Smartiflix order can be refunded or replaced. A subscription is a digital service delivered as a login, so the rules depend on whether your account has been delivered and activated. Before you order, you can ask our team on WhatsApp whether a trial is available and on what conditions (see our free trial page), and ask them to confirm that your device is supported.

1. No refund once your account is activated

Once your account is activated, it can't be refunded: the login can't be resold. The only exception is the rare case described in section 4.

2. Orders that can't be delivered

If we can't deliver your order, you get a full refund.

3. A wrong login, or a login that won't activate

If the login you received is wrong or won't activate, you can ask for a refund or a replacement. To be eligible:

  • report the problem within 48 hours of your purchase;
  • describe the problem;
  • send screenshots that show it.

4. Problems our team can't resolve

In rare cases where our support team is unable to resolve the issue, your order may be eligible for a refund.

5. How to request a refund or a replacement

  1. Contact support first. Message the team on WhatsApp through our contact page so we can try to fix the problem.
  2. Send your request in the same chat. Include the email address used for your order, a description of the problem and screenshots.

Refund and replacement requests are handled on WhatsApp only.

No auto-renewal

Every plan (1, 3, 6 or 12 months, for 1 to 4 devices) is one payment for a fixed term. Nothing renews automatically: to renew, you place a new order on WhatsApp. Prices are on our IPTV subscription page.

Your legal rights

This page doesn't affect any consumer rights you have under the law where you live.